Just paid for the $15 premium. It's not working. Can you please refund and I will try it again?
Thanks
Anonymous2018-06-09 03:46
Has the answer
Hi thanks for contacting us. I'm really sorry that you had a problem with our premium version.
You can ask for a refund using Google Play or write to us at support@listonic.com. In your email please send us your order ID (you can find it at https://payments.google.com/payments/u/0/home#). We will refund your money as soon as we receive this information. We need them to start the procedure.
Hi,
to check what is happening please contact us using "send feedback" option in the app. In your message send as your email/login and your order ID. We need this information to be able to check what is happening and why you still seeing the ads.
Hi,
I have a premium account with you and just got a new phone. I've installed the app, but haven't been able to figure out how to connect my Listonic account with it. Help please. LOVE Listonic, have used it for many years. Was happy to buy the Premium to support you folks.
Does Listronic remember the prices, store and quantity for next time? That would make shopping so much easier, since I would know where to shop cheaper. It would be nice if it suggested that anyhow
/Marcus
Anonymous2017-09-17 11:23
Has the answer
Hi Marcus,
right now this option is not avaliable, but there is a strong possibility that we will introduce this feature in the future.
I create a list name. Put some items in it. Want to add onto that list. Do not want to create a new list just update an already created list. How can I do that? Not possible?
Anonymous2017-12-08 14:14
Has the answer
To add products to existing list you have to tap the plus sign visible in the list view. You will be moved to adding view and be able to add additional items.
If you don't see the plus sign that opens adding view or you have any other problem, please contact us using "feedback" option from an app.
I just had to reset my password, and i was not able to use my usual algorithm. That would have required 17 characters, but after three tries it became clear that 17 was to long. A shorter one of 8 was accepted the first time.
As a Linux kernel developer and power user, let me suggest: passwords should allow almost any character or symbol, and allow at least 255 characters. 16 (a guess) is not an acceptable maximum.
Am just getting used to this app..think I might like it BUT am now getting contacts, msgs. From ppl I don't know and zzDONT WANT YO KNOW.... PLEADE TELL ME HOW YO ININSTALL THID APP OR HOW TO BL OCK THESE UNWANTED CONTACTS..THANX
I paid $15 to get rid of the advertising. But the ads are still there.
Anonymous2018-09-12 19:15
Has the answer
Hi,
thanks for contacting us.
I understand that you have a problem with a premium feature and I can relate to the frustration this must be causing to you. Please accept our sincerest apologies as things aren’t working smoothly.
To resolve this, please contact us by "send feedback" option in the app. In your message please give us your payment ID. It can be found on this site: https://payments.google.com/payments/u/0/home#.
When we get this information we will be able to check what is happening and fix the problem.
My Listonics has been working well now for quite sometime. I have not had any problems with it until today. I really love the app. It has been perfect for me and my husband. I woke up today and all of my list names have a set of numbers after them. It makes it harder for me to find my lists, since they all kind of look alike. If I open the last it appears correctly at the top. If I try to rename it, it appears correctly and if I delete the name and retype it out once again la numbers after the name. Restarting my phone did not fix it. I have a Samsung galaxy 5. Any suggestions?
Anonymous2017-10-18 17:54
Has the answer
Sorry for your troubles. Please update the app and everything will be ok, the hotfix was implemented very soon after the bug occurred.
Can you help[ please? I am having a real problem logging in to my new account. I set the programme up yesterday using my google mail account but using the same information I cannot get into the account on my mobile. I am using correct information to log in but it doesn't seem to recognize it
Thanks
Anonymous2016-07-26 10:33
Has the answer
Hi, sorry for that. We will try to help you as soon as it is possible. To do that we need information about your account and email. Please write to us on support@listonic.pl and we will check what is happening.
I want to know if you have a way to put your popular list in alphabetical order? I know how to on my selected list. Is there a way to do this on the popular list so I don't have duplicate items with similar names?
When the screen popped up requesting permission to collect data for advertising purposes, I tried to click no to all of the options, as I don't want it. But I made a mistake and ended up hitting save when all were marked yes. How can I go back and fix it? I don't want data of my purchases collected and I don't need personalised ads.
I tried to setup a account and it keeps telling me my email is already in use, I just downloaded the app for the first time and then I go to reset the password and even after doing that it still says invalid password try again and doesnt work why is this happening and why cant i create an account
Anonymous2018-09-18 08:16
Has the answer
Hi,
if you have a problem with account creation please contact us at support@listonic.com. Please send us an email you used to create an account. We also need information about the device you used. With this information, we will be able to help you.
Listonic has been awesome, My wife can add to the list on her phone, and I can access it on my phone at the store, however, we have not been able to log in the last few days, is there a problem with the server?
I absolutely love your application and we use it daily with my girlfriend.
I miss one thing, maybe I just couldn't find it....
I would love to get push up notification directly to my smartphone everytime my girlfriend add or check any item of the grocery list. Notification only come as email, I just can't believe you didn't input this feature... Where can I turn it on or how. Thank you!
Anonymous2018-03-12 23:32
Has the answer
Hi, there is a push notification option in our app. You should get a push every time someone shares a list with you or add items to shared list.
Notifications, however, have several limitations, which means that sometimes they will not be visible.
- Notifications are sent only for shared lists. If you use one account on several devices, notifications are not available.
- Notifications are not sent if you turn off sending of notifications in the phone settings or if the phone is limited in running background apps (for example, when it is in Stamina mode).
- A person who receives a notification must have a Listonic version 5.6.2 (Android), 4.0.1 (iOS) or older installed.
- Pushes are sent with a few minute delay (counting from the last activity on the shared list). So, if someone adds something to the list, then stops for a moment, and then it happens again and again, notification will be sent only one time after all the actions are finished.
- A push will not be displayed if the intended recipient enters the shared list and looks at the items before the push reaches them. In this case, the system won’t send a push, because it assumes that if the potential recipient has already seen the changes on the list, the push is unnecessary.
In most cases, if you didn't get a notification, it is because of one or more of these reasons. However, if you think that the described situations are not the reason why you didn’t get a notification, please contact us using "send feedback" option within the app.
In your email, please give us the username of the person with whom you share the list and the list’s name. We will check what is happening.
Premium $15 not working suggestion New
Just paid for the $15 premium. It's not working. Can you please refund and I will try it again?
Thanks
Hi thanks for contacting us. I'm really sorry that you had a problem with our premium version.
You can ask for a refund using Google Play or write to us at support@listonic.com. In your email please send us your order ID (you can find it at https://payments.google.com/payments/u/0/home#). We will refund your money as soon as we receive this information. We need them to start the procedure.
I have paid for the app suggestion New
But I still have advertising
Hi,
to check what is happening please contact us using "send feedback" option in the app. In your message send as your email/login and your order ID. We need this information to be able to check what is happening and why you still seeing the ads.
Add suggestion New
How do you add someone when they just got the app . When looking for the person they don't pop up
Adding my Listonic list to my new phone question New
Hi,
I have a premium account with you and just got a new phone. I've installed the app, but haven't been able to figure out how to connect my Listonic account with it. Help please. LOVE Listonic, have used it for many years. Was happy to buy the Premium to support you folks.
Thx
Judi Bryan
Remember data suggestion New
Hi
Does Listronic remember the prices, store and quantity for next time? That would make shopping so much easier, since I would know where to shop cheaper. It would be nice if it suggested that anyhow
/Marcus
Hi Marcus,
right now this option is not avaliable, but there is a strong possibility that we will introduce this feature in the future.
Adding to an existing list suggestion New
I create a list name. Put some items in it. Want to add onto that list. Do not want to create a new list just update an already created list. How can I do that? Not possible?
To add products to existing list you have to tap the plus sign visible in the list view. You will be moved to adding view and be able to add additional items.
If you don't see the plus sign that opens adding view or you have any other problem, please contact us using "feedback" option from an app.
Make maximum password length reasonable, please. suggestion New
I just had to reset my password, and i was not able to use my usual algorithm. That would have required 17 characters, but after three tries it became clear that 17 was to long. A shorter one of 8 was accepted the first time.
As a Linux kernel developer and power user, let me suggest: passwords should allow almost any character or symbol, and allow at least 255 characters. 16 (a guess) is not an acceptable maximum.
Shoppinh list suggestion New
Am just getting used to this app..think I might like it BUT am now getting contacts, msgs. From ppl I don't know and zzDONT WANT YO KNOW.... PLEADE TELL ME HOW YO ININSTALL THID APP OR HOW TO BL OCK THESE UNWANTED CONTACTS..THANX
how do I sign in? suggestion New
I mistakenly signed out -
how do I now sign back in?
thanks!
Ad free version still has ads suggestion New
I paid $15 to get rid of the advertising. But the ads are still there.
Hi,
thanks for contacting us.
I understand that you have a problem with a premium feature and I can relate to the frustration this must be causing to you. Please accept our sincerest apologies as things aren’t working smoothly.
To resolve this, please contact us by "send feedback" option in the app. In your message please give us your payment ID. It can be found on this site: https://payments.google.com/payments/u/0/home#.
When we get this information we will be able to check what is happening and fix the problem.
Scanning barcode suggestion New
In this app, how is it that I can scan an item in order to put it on my shopping list? Thank you for your help.
Suggested items question New
How can I remove items from suggested list?
Numbers after my entry names suggestion New
My Listonics has been working well now for quite sometime. I have not had any problems with it until today. I really love the app. It has been perfect for me and my husband. I woke up today and all of my list names have a set of numbers after them. It makes it harder for me to find my lists, since they all kind of look alike. If I open the last it appears correctly at the top. If I try to rename it, it appears correctly and if I delete the name and retype it out once again la numbers after the name. Restarting my phone did not fix it. I have a Samsung galaxy 5. Any suggestions?
Sorry for your troubles. Please update the app and everything will be ok, the hotfix was implemented very soon after the bug occurred.
Let us know if everything is ok.
Logging in suggestion New
Can you help[ please? I am having a real problem logging in to my new account. I set the programme up yesterday using my google mail account but using the same information I cannot get into the account on my mobile. I am using correct information to log in but it doesn't seem to recognize it
Thanks
Hi, sorry for that. We will try to help you as soon as it is possible. To do that we need information about your account and email. Please write to us on support@listonic.pl and we will check what is happening.
Make search easier suggestion New
I want to know if you have a way to put your popular list in alphabetical order? I know how to on my selected list. Is there a way to do this on the popular list so I don't have duplicate items with similar names?
Single grocery list suggestion New
Is it possible to put items from separate lists in to one main shopping list?
Moving items within a list suggestion New
It will really help if one is able to move items within a list itself, and not only o another list
Help editing my advanced settings suggestion New
When the screen popped up requesting permission to collect data for advertising purposes, I tried to click no to all of the options, as I don't want it. But I made a mistake and ended up hitting save when all were marked yes. How can I go back and fix it? I don't want data of my purchases collected and I don't need personalised ads.
Why does my email address say already in use suggestion New
I tried to setup a account and it keeps telling me my email is already in use, I just downloaded the app for the first time and then I go to reset the password and even after doing that it still says invalid password try again and doesnt work why is this happening and why cant i create an account
Hi,
if you have a problem with account creation please contact us at support@listonic.com. Please send us an email you used to create an account. We also need information about the device you used. With this information, we will be able to help you.
cannot connect to server error New
Listonic has been awesome, My wife can add to the list on her phone, and I can access it on my phone at the store, however, we have not been able to log in the last few days, is there a problem with the server?
Different options for other lists suggestion New
I like you whole concept and the layout. Is there other lists besides groceries that I can choose from to use?
When I change a list that I've shared does the list change with the person I shared with? suggestion New
When I change a list that I've shared does the list change with the person I shared with?
Receving lists question New
Wufe shared lists U can see un my emaul but canr see on mi ile app hiw do i get these
How can I change the language? suggestion New
I'd like to manage the program in Spanish.
Push up notifications question New
Hello guys,
I absolutely love your application and we use it daily with my girlfriend.
I miss one thing, maybe I just couldn't find it....
I would love to get push up notification directly to my smartphone everytime my girlfriend add or check any item of the grocery list. Notification only come as email, I just can't believe you didn't input this feature... Where can I turn it on or how. Thank you!
Hi, there is a push notification option in our app. You should get a push every time someone shares a list with you or add items to shared list.
Notifications, however, have several limitations, which means that sometimes they will not be visible.
- Notifications are sent only for shared lists. If you use one account on several devices, notifications are not available.
- Notifications are not sent if you turn off sending of notifications in the phone settings or if the phone is limited in running background apps (for example, when it is in Stamina mode).
- A person who receives a notification must have a Listonic version 5.6.2 (Android), 4.0.1 (iOS) or older installed.
- Pushes are sent with a few minute delay (counting from the last activity on the shared list). So, if someone adds something to the list, then stops for a moment, and then it happens again and again, notification will be sent only one time after all the actions are finished.
- A push will not be displayed if the intended recipient enters the shared list and looks at the items before the push reaches them. In this case, the system won’t send a push, because it assumes that if the potential recipient has already seen the changes on the list, the push is unnecessary.
In most cases, if you didn't get a notification, it is because of one or more of these reasons. However, if you think that the described situations are not the reason why you didn’t get a notification, please contact us using "send feedback" option within the app.
In your email, please give us the username of the person with whom you share the list and the list’s name. We will check what is happening.