I paid 15.00 to remove ads forever they are still there.
Anonymous2017-12-30 17:49
Has the answer
Hi,
sorry for the problem with the ads. Please contact us via help option in the app. We need your email/login and confirmation of your order to check what happened and solve this problem.
I have tried several times to reset my password. I get the email with the link but every single times the reset fails while entering the new password:
'Unfortunately password change did not succeed, please try again'.
Can you help[ please? I am having a real problem logging in to my new account. I set the programme up yesterday using my google mail account but using the same information I cannot get into the account on my mobile. I am using correct information to log in but it doesn't seem to recognize it
Thanks
Anonymous2016-07-26 10:33
Has the answer
Hi, sorry for that. We will try to help you as soon as it is possible. To do that we need information about your account and email. Please write to us on support@listonic.pl and we will check what is happening.
Hello,
For some reason, when i go into a catalog and press an item it doesn't add it to my list.
Is it a bug ? Or something i am doing wrong?
Thank you
I want to be able to create a shopping list on the desktop and phone. But, I can only edit items on the phone and not on the desktop. Am I missing something somewhere?
I absolutely love your application and we use it daily with my girlfriend.
I miss one thing, maybe I just couldn't find it....
I would love to get push up notification directly to my smartphone everytime my girlfriend add or check any item of the grocery list. Notification only come as email, I just can't believe you didn't input this feature... Where can I turn it on or how. Thank you!
Anonymous2018-03-12 23:32
Has the answer
Hi, there is a push notification option in our app. You should get a push every time someone shares a list with you or add items to shared list.
Notifications, however, have several limitations, which means that sometimes they will not be visible.
- Notifications are sent only for shared lists. If you use one account on several devices, notifications are not available.
- Notifications are not sent if you turn off sending of notifications in the phone settings or if the phone is limited in running background apps (for example, when it is in Stamina mode).
- A person who receives a notification must have a Listonic version 5.6.2 (Android), 4.0.1 (iOS) or older installed.
- Pushes are sent with a few minute delay (counting from the last activity on the shared list). So, if someone adds something to the list, then stops for a moment, and then it happens again and again, notification will be sent only one time after all the actions are finished.
- A push will not be displayed if the intended recipient enters the shared list and looks at the items before the push reaches them. In this case, the system won’t send a push, because it assumes that if the potential recipient has already seen the changes on the list, the push is unnecessary.
In most cases, if you didn't get a notification, it is because of one or more of these reasons. However, if you think that the described situations are not the reason why you didn’t get a notification, please contact us using "send feedback" option within the app.
In your email, please give us the username of the person with whom you share the list and the list’s name. We will check what is happening.
Does Listronic remember the prices, store and quantity for next time? That would make shopping so much easier, since I would know where to shop cheaper. It would be nice if it suggested that anyhow
/Marcus
Anonymous2017-09-17 11:23
Has the answer
Hi Marcus,
right now this option is not avaliable, but there is a strong possibility that we will introduce this feature in the future.
When the screen popped up requesting permission to collect data for advertising purposes, I tried to click no to all of the options, as I don't want it. But I made a mistake and ended up hitting save when all were marked yes. How can I go back and fix it? I don't want data of my purchases collected and I don't need personalised ads.
I paid for the ad free version and I'm still getting ads. $15
Anonymous2018-09-07 00:28
Has the answer
Hi,
thanks for contacting us.
I understand that you have a problem with a premium feature and I can relate to the frustration this must be causing to you. Please accept our sincerest apologies as things aren’t working smoothly.
To resolve this, we have to know your Payment ID. It can be found on this site: https://payments.google.com/payments/u/0/home#. Please send it to us using "send feedback" option in th app settings.
My husband and I have been using Listonic for quite some time, but now they are no longer syncing. We've tried sending invitations again to each other, rebooting our phones, nothing works. Can you help?
Anonymous2017-10-10 16:21
Has the answer
Things like that shouldn't happen, we're sorry. Please contact us via "feedback" option in app, we will try to help you.
Lists suggestion New
I would like to make another list so that I have 2 lists one for groceries and a tax giving to get list?
Saving prices suggestion New
It would be wonderful to be able to save prices for future shopping to specific stores.
Limited lists suggestion New
Why are shopping lists limited to 19 items?
Compare prices question New
Ads suggestion New
I paid 15.00 to remove ads forever they are still there.
Hi,
sorry for the problem with the ads. Please contact us via help option in the app. We need your email/login and confirmation of your order to check what happened and solve this problem.
Cant find another list i made called "to do" suggestion New
Same as title of this email
Consulta suggestion New
Como le pongo precios a los productos?
Password reset error New
Dear,
I have tried several times to reset my password. I get the email with the link but every single times the reset fails while entering the new password:
'Unfortunately password change did not succeed, please try again'.
Can you explain what can be done?
Frank Vissotsky
Fvissotsky@gmail.com
Logging in suggestion New
Can you help[ please? I am having a real problem logging in to my new account. I set the programme up yesterday using my google mail account but using the same information I cannot get into the account on my mobile. I am using correct information to log in but it doesn't seem to recognize it
Thanks
Hi, sorry for that. We will try to help you as soon as it is possible. To do that we need information about your account and email. Please write to us on support@listonic.pl and we will check what is happening.
Prices suggestion New
How do you get the prices to show? I've only just downloaded the app, trying to figure everything out.
Can't add items from catalogs error New
Hello,
For some reason, when i go into a catalog and press an item it doesn't add it to my list.
Is it a bug ? Or something i am doing wrong?
Thank you
Single grocery list suggestion New
Is it possible to put items from separate lists in to one main shopping list?
How to remove someone from list suggestion New
I've tried to delete a person from my share list but they're still there.
What am I doing wrong?
Please help.
How do I edit an item on a desktop? question New
I want to be able to create a shopping list on the desktop and phone. But, I can only edit items on the phone and not on the desktop. Am I missing something somewhere?
Having multiple list suggestion New
When I go shopping I usually have a list for each store is this possible with your app?
Ln
Sending list to someone else question New
I was hoping to send my list to my mom but I can't do that. How may I do this?
Push up notifications question New
Hello guys,
I absolutely love your application and we use it daily with my girlfriend.
I miss one thing, maybe I just couldn't find it....
I would love to get push up notification directly to my smartphone everytime my girlfriend add or check any item of the grocery list. Notification only come as email, I just can't believe you didn't input this feature... Where can I turn it on or how. Thank you!
Hi, there is a push notification option in our app. You should get a push every time someone shares a list with you or add items to shared list.
Notifications, however, have several limitations, which means that sometimes they will not be visible.
- Notifications are sent only for shared lists. If you use one account on several devices, notifications are not available.
- Notifications are not sent if you turn off sending of notifications in the phone settings or if the phone is limited in running background apps (for example, when it is in Stamina mode).
- A person who receives a notification must have a Listonic version 5.6.2 (Android), 4.0.1 (iOS) or older installed.
- Pushes are sent with a few minute delay (counting from the last activity on the shared list). So, if someone adds something to the list, then stops for a moment, and then it happens again and again, notification will be sent only one time after all the actions are finished.
- A push will not be displayed if the intended recipient enters the shared list and looks at the items before the push reaches them. In this case, the system won’t send a push, because it assumes that if the potential recipient has already seen the changes on the list, the push is unnecessary.
In most cases, if you didn't get a notification, it is because of one or more of these reasons. However, if you think that the described situations are not the reason why you didn’t get a notification, please contact us using "send feedback" option within the app.
In your email, please give us the username of the person with whom you share the list and the list’s name. We will check what is happening.
Remember data suggestion New
Hi
Does Listronic remember the prices, store and quantity for next time? That would make shopping so much easier, since I would know where to shop cheaper. It would be nice if it suggested that anyhow
/Marcus
Hi Marcus,
right now this option is not avaliable, but there is a strong possibility that we will introduce this feature in the future.
Help editing my advanced settings suggestion New
When the screen popped up requesting permission to collect data for advertising purposes, I tried to click no to all of the options, as I don't want it. But I made a mistake and ended up hitting save when all were marked yes. How can I go back and fix it? I don't want data of my purchases collected and I don't need personalised ads.
Ads error New
I paid for the ad free version and I'm still getting ads. $15
Hi,
thanks for contacting us.
I understand that you have a problem with a premium feature and I can relate to the frustration this must be causing to you. Please accept our sincerest apologies as things aren’t working smoothly.
To resolve this, we have to know your Payment ID. It can be found on this site: https://payments.google.com/payments/u/0/home#. Please send it to us using "send feedback" option in th app settings.
Blue + Button will not function suggestion New
Cannot add items. Blue + button has stopped working. Have shutdown and restarted my phone and still not functional.
Lists no longer syncing? suggestion New
My husband and I have been using Listonic for quite some time, but now they are no longer syncing. We've tried sending invitations again to each other, rebooting our phones, nothing works. Can you help?
Things like that shouldn't happen, we're sorry. Please contact us via "feedback" option in app, we will try to help you.
Typeface or font size question New
I'd like to be able to change the size of the typeface? Is this possible?
Hoe do I correct the date? suggestion New
The Help page is not in English.
Is it possible to sort shopping list alphabeticaly? suggestion New