0 votes

Delete suggestion New

How can I delete an article permanent ?


Anonymous 2018-06-08 10:03
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0 votes

Number suggestion New

,my home page icon has a number on it. What does It mean,and how do I access it


Anonymous 2017-12-16 19:04
Has the answer

There is a bug in our notification system that causing this symbol to pop up on Listonic icon. We are solving this so it will never happen again.

In the meantime, the easiest way to get rid of this icon is to reinstall the app.

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0 votes

How do you do smart sorting by store isles, as showed in your advertisement


Anonymous 2017-12-22 16:44
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0 votes

Send list suggestion New

How do I send my list to someone else phone


Anonymous 2017-10-15 20:44
Has the answer

To share a list via app.listonic.com, you have to:
1. Go to view of all lists.
2. Highlight a list you want to share.
3. Look for 3 dots icon, then click on it.
4. Click on share option
5. Follow instructions.

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0 votes

Logging in suggestion New

Can you help[ please? I am having a real problem logging in to my new account. I set the programme up yesterday using my google mail account but using the same information I cannot get into the account on my mobile. I am using correct information to log in but it doesn't seem to recognize it

Thanks


Anonymous 2016-07-26 10:33
Has the answer

Hi, sorry for that. We will try to help you as soon as it is possible. To do that we need information about your account and email. Please write to us on support@listonic.pl and we will check what is happening.

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0 votes

I find it hard to see the add button as it largely covered by Ads. I know there is a close button on the Ad but it's tiny and often if I try to use them I open the Ad, the last thing I want to do.
I appreciate you want to make money and generally I don't mind Ads but I've never seen an Ad cover the controls for the App.


Anonymous 2017-10-23 21:34
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0 votes

how do I delete an item to not show in favorites or popular, and generally edit the popular items list?


Anonymous 2018-02-02 15:46
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0 votes

List suggestion New

I got a new phone

I tried to login and then download my old list but I'm didn't work. Any way to get that list?


Anonymous 2018-06-09 11:26
Has the answer

Hi,
Thanks for contacting us. I'm really sorry that you have a problem with login into your account.
First of all, make sure that you use the right account. In most cases, this kind of problems are caused by signing into the wrong account ;)
If you are certain that you use a correct account and you still don't see your lists, please contact us using a "send feedback" option in the app. This way we get information about your phone and app that we need to check what is happaning. In your email add information about the account you are using (it's login/or email).

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0 votes

This program would be much more useful if it were able to have the ability to create sub-lists within a list. For instance, if I had a list of first aid or medical supplies then I could have sub-lists (e.g. Car kit, trauma kit, personal kit) that could, among other things, be used as a simple inventory.


Anonymous 2017-09-04 21:56
Has the answer

Thank you for your suggestion, we will think about implementing it.

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0 votes

Not insync suggestion New

In our family we use a iphone and samsung. Some lists are in sync and other appear not to be insync.
The list is on both device visible, shared and editable. All lists have been created on the samsung.
Things which are added to the list are only visible on the samsung for some of the lists
Any idea how we can resolve this?


Anonymous 2018-08-13 22:21
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0 votes

Mobile app sharing suggestion New

Wife has email shared lists. I can see them on laptop but they dont show on mobile app. How can I see them?


Anonymous 2018-04-10 04:36
Has the answer

Hi,
to see the list you have to log into your account. Then you will have access to all your lists. Please make sure that you log into the same account you use on our website.
If you continue to have problems with seeing the lists, please contact us using help options available in the application. In your email. In your message give us the name of your list and information about your wife's account (her login/email)

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0 votes

I tried to setup a account and it keeps telling me my email is already in use, I just downloaded the app for the first time and then I go to reset the password and even after doing that it still says invalid password try again and doesnt work why is this happening and why cant i create an account


Anonymous 2018-09-18 08:16
Has the answer

Hi,
if you have a problem with account creation please contact us at support@listonic.com. Please send us an email you used to create an account. We also need information about the device you used. With this information, we will be able to help you.

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0 votes

From what I've read, I should have option to scan item to add to list. I do not have option to do this.


Anonymous 2017-12-31 18:16
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0 votes

category suggestion New

Can you change the name of a category or add new ones?


Anonymous 2017-11-03 12:52
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0 votes

Ads error New

I paid for the ad free version and I'm still getting ads. $15


Anonymous 2018-09-07 00:28
Has the answer

Hi,
thanks for contacting us.
I understand that you have a problem with a premium feature and I can relate to the frustration this must be causing to you. Please accept our sincerest apologies as things aren’t working smoothly.

To resolve this, we have to know your Payment ID. It can be found on this site: https://payments.google.com/payments/u/0/home#. Please send it to us using "send feedback" option in th app settings.

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0 votes

Signing in and Sharing suggestion New

Stupid husband thought your invitation was Spam. Why should it matter that my name was on it? Oh that's right, stupid. Now i can't get to the page where the menu is on the right. Can you help. I don't think it should be this hard though.


Anonymous 2018-03-16 01:44
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0 votes

Bat code suggestion New

Does this program allow me to scan a barcode on an item or rather than type it in


Anonymous 2017-12-31 20:52
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0 votes

Your app tells me to do it in Google play and they tell me to do it here!


Anonymous 2018-04-07 08:08
Has the answer

Hi,
thanks for contacting us. Please contact us using "send feedback" option so we have information about your account. To cancel your premium subscription we also need your order ID (you can find it at payments.google.com).

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0 votes

Same as title of this email


Anonymous 2018-03-16 00:36
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0 votes

Website Needs updating question New

Hi,

1) I can't add prices using the web app.
2) I am primarily a keyboard user. As I tab through the list, I cannot see where my focus is, and so I don't know when to click so that I can edit an item, delete an item, or add a new item.
3) When I turn on an extension that supplies a focus indicator, and tab through each item, I will get to "Delete" and then "Edit", but the visual order of the icons is "Edit" and then "Delete".
4) When I click "Edit" and then tab through the fields in the form, if I tab past Cancel, I wind up on "Delete" for the next item. I should not be able to leave the form without clicking "OK" or "Cancel".

I am a web developer, and I am interested in working on this app for free, if you are willing to take me on.

Thank you,
ClaireElaine -- claireelaine.molnar@gmail.com


Anonymous 2017-10-05 21:59
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0 votes

The password reset does not work every time I try to submit I receive an error saying unfortunately password change did not succeed please try again


Anonymous 2018-05-25 16:01
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0 votes

Push up notifications question New

Hello guys,

I absolutely love your application and we use it daily with my girlfriend.
I miss one thing, maybe I just couldn't find it....

I would love to get push up notification directly to my smartphone everytime my girlfriend add or check any item of the grocery list. Notification only come as email, I just can't believe you didn't input this feature... Where can I turn it on or how. Thank you!


Anonymous 2018-03-12 23:32
Has the answer

Hi, there is a push notification option in our app. You should get a push every time someone shares a list with you or add items to shared list.

Notifications, however, have several limitations, which means that sometimes they will not be visible.
- Notifications are sent only for shared lists. If you use one account on several devices, notifications are not available.
- Notifications are not sent if you turn off sending of notifications in the phone settings or if the phone is limited in running background apps (for example, when it is in Stamina mode).
- A person who receives a notification must have a Listonic version 5.6.2 (Android), 4.0.1 (iOS) or older installed.
- Pushes are sent with a few minute delay (counting from the last activity on the shared list). So, if someone adds something to the list, then stops for a moment, and then it happens again and again, notification will be sent only one time after all the actions are finished.
- A push will not be displayed if the intended recipient enters the shared list and looks at the items before the push reaches them. In this case, the system won’t send a push, because it assumes that if the potential recipient has already seen the changes on the list, the push is unnecessary.

In most cases, if you didn't get a notification, it is because of one or more of these reasons. However, if you think that the described situations are not the reason why you didn’t get a notification, please contact us using "send feedback" option within the app.

In your email, please give us the username of the person with whom you share the list and the list’s name. We will check what is happening.

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0 votes

It would be great to have euro's and other currencies in list.


Anonymous 2018-04-05 13:17
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0 votes

My wife and I were able to sink our lists before but now we got new phones and it doesn't seem like we can. Can you help?


Anonymous 2017-12-25 20:03
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0 votes

Correct email address suggestion New

I need to update my email address but it is not doing so. I am logged in online. I think I have two separate accounts now.
Wrong- BigDreamer7@comcast.ney

Correct- BigDreamer7@comcast.net
I just paid for a month free off adds on one of them.
Please help
Karl Alt


Anonymous 2018-03-22 17:03
Has the answer

Hi, you are right, you have two accounts.
We can move all lists from the wrong one to the right one and then delete BigDreamer7@comcast.ney account.
If you don't need those lists we can simply delete the wrong account without taking any additional action.
Please let us know at support@listonic.com which option you prefer.

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