I tried to login and then download my old list but I'm didn't work. Any way to get that list?
Anonymous2018-06-09 11:26
Has the answer
Hi,
Thanks for contacting us. I'm really sorry that you have a problem with login into your account.
First of all, make sure that you use the right account. In most cases, this kind of problems are caused by signing into the wrong account ;)
If you are certain that you use a correct account and you still don't see your lists, please contact us using a "send feedback" option in the app. This way we get information about your phone and app that we need to check what is happaning. In your email add information about the account you are using (it's login/or email).
This program would be much more useful if it were able to have the ability to create sub-lists within a list. For instance, if I had a list of first aid or medical supplies then I could have sub-lists (e.g. Car kit, trauma kit, personal kit) that could, among other things, be used as a simple inventory.
Anonymous2017-09-04 21:56
Has the answer
Thank you for your suggestion, we will think about implementing it.
In our family we use a iphone and samsung. Some lists are in sync and other appear not to be insync.
The list is on both device visible, shared and editable. All lists have been created on the samsung.
Things which are added to the list are only visible on the samsung for some of the lists
Any idea how we can resolve this?
After I've created my shopping list, I like that when I purchase something I can check it off and it disappears from the list. It gives me a sense of accomplishment and lets me know how many more things I need to get before I can go home.
However, how do I restore everything in the list for the next shopping trip? I need to start with a fresh, complete list. Of course, before I go shopping, I can check off "as purchased" the items that I don't need at this particular time.
Stupid husband thought your invitation was Spam. Why should it matter that my name was on it? Oh that's right, stupid. Now i can't get to the page where the menu is on the right. Can you help. I don't think it should be this hard though.
Your app tells me to do it in Google play and they tell me to do it here!
Anonymous2018-04-07 08:08
Has the answer
Hi,
thanks for contacting us. Please contact us using "send feedback" option so we have information about your account. To cancel your premium subscription we also need your order ID (you can find it at payments.google.com).
I paid $15 to get rid of the advertising. But the ads are still there.
Anonymous2018-09-12 19:15
Has the answer
Hi,
thanks for contacting us.
I understand that you have a problem with a premium feature and I can relate to the frustration this must be causing to you. Please accept our sincerest apologies as things aren’t working smoothly.
To resolve this, please contact us by "send feedback" option in the app. In your message please give us your payment ID. It can be found on this site: https://payments.google.com/payments/u/0/home#.
When we get this information we will be able to check what is happening and fix the problem.
I tried to setup a account and it keeps telling me my email is already in use, I just downloaded the app for the first time and then I go to reset the password and even after doing that it still says invalid password try again and doesnt work why is this happening and why cant i create an account
Anonymous2018-09-18 08:16
Has the answer
Hi,
if you have a problem with account creation please contact us at support@listonic.com. Please send us an email you used to create an account. We also need information about the device you used. With this information, we will be able to help you.
I need to update my email address but it is not doing so. I am logged in online. I think I have two separate accounts now.
Wrong- BigDreamer7@comcast.ney
Correct- BigDreamer7@comcast.net I just paid for a month free off adds on one of them.
Please help
Karl Alt
Anonymous2018-03-22 17:03
Has the answer
Hi, you are right, you have two accounts.
We can move all lists from the wrong one to the right one and then delete BigDreamer7@comcast.ney account.
If you don't need those lists we can simply delete the wrong account without taking any additional action.
Please let us know at support@listonic.com which option you prefer.
Hello.. I was trying to check why mi premium is not active (i bought it some month ago,), but wasnt sure if its 1 time pay or a subscription. Fact is i cant load the premium setting, it keeps loading like a loop and after 30 seconds it says theres a problem, i have to contact the costumer services
I have two separate lists. In the first list the complete item name doesn't show up while looking at the total items on that list. In the other list it does. How can I correct that? Thanks
Have do I change the default active Alexa list that this skill comes with? I have tried renaming it, when I go back to the app my list is there with a second list called Alexa list. I have also tried deleting it and just using my customised one, but it came back. Any suggestions?
Sharing a link should make the Link appears in the Language selected in your app/list or at least in a default language like English.
this is probably due to you guys being from Poland/some eastern country but I feel like for the success of this app, that everything should be kept in english.
I go to my account on google play to cancel my sub but it doesnt seem to be showing and yet the money is still been taken out of my account. I wish to stop it but Im unsure what to do?
Anonymous2017-11-15 00:45
Has the answer
Hi,
to check what is happening we need a few additional info. Please contact us via "send feedback" option in the app. In your email give us your payment ID. You can find it at https://payments.google.com/payments/u/0/home#
When we get your payment ID, we will be able to check, what exactly is happening with your subscription.
do not save created items question New
how do I delete an item to not show in favorites or popular, and generally edit the popular items list?
List suggestion New
I got a new phone
I tried to login and then download my old list but I'm didn't work. Any way to get that list?
Hi,
Thanks for contacting us. I'm really sorry that you have a problem with login into your account.
First of all, make sure that you use the right account. In most cases, this kind of problems are caused by signing into the wrong account ;)
If you are certain that you use a correct account and you still don't see your lists, please contact us using a "send feedback" option in the app. This way we get information about your phone and app that we need to check what is happaning. In your email add information about the account you are using (it's login/or email).
Add Capability for Sub-lists suggestion New
This program would be much more useful if it were able to have the ability to create sub-lists within a list. For instance, if I had a list of first aid or medical supplies then I could have sub-lists (e.g. Car kit, trauma kit, personal kit) that could, among other things, be used as a simple inventory.
Thank you for your suggestion, we will think about implementing it.
Not insync suggestion New
In our family we use a iphone and samsung. Some lists are in sync and other appear not to be insync.
The list is on both device visible, shared and editable. All lists have been created on the samsung.
Things which are added to the list are only visible on the samsung for some of the lists
Any idea how we can resolve this?
Restoring items for the next shopping trip question New
After I've created my shopping list, I like that when I purchase something I can check it off and it disappears from the list. It gives me a sense of accomplishment and lets me know how many more things I need to get before I can go home.
However, how do I restore everything in the list for the next shopping trip? I need to start with a fresh, complete list. Of course, before I go shopping, I can check off "as purchased" the items that I don't need at this particular time.
Barcode option not available suggestion New
From what I've read, I should have option to scan item to add to list. I do not have option to do this.
category suggestion New
Can you change the name of a category or add new ones?
Signing in and Sharing suggestion New
Stupid husband thought your invitation was Spam. Why should it matter that my name was on it? Oh that's right, stupid. Now i can't get to the page where the menu is on the right. Can you help. I don't think it should be this hard though.
Bat code suggestion New
Does this program allow me to scan a barcode on an item or rather than type it in
I want to unsubscribe, not possible! suggestion New
Your app tells me to do it in Google play and they tell me to do it here!
Hi,
thanks for contacting us. Please contact us using "send feedback" option so we have information about your account. To cancel your premium subscription we also need your order ID (you can find it at payments.google.com).
Ad free version still has ads suggestion New
I paid $15 to get rid of the advertising. But the ads are still there.
Hi,
thanks for contacting us.
I understand that you have a problem with a premium feature and I can relate to the frustration this must be causing to you. Please accept our sincerest apologies as things aren’t working smoothly.
To resolve this, please contact us by "send feedback" option in the app. In your message please give us your payment ID. It can be found on this site: https://payments.google.com/payments/u/0/home#.
When we get this information we will be able to check what is happening and fix the problem.
Why does my email address say already in use suggestion New
I tried to setup a account and it keeps telling me my email is already in use, I just downloaded the app for the first time and then I go to reset the password and even after doing that it still says invalid password try again and doesnt work why is this happening and why cant i create an account
Hi,
if you have a problem with account creation please contact us at support@listonic.com. Please send us an email you used to create an account. We also need information about the device you used. With this information, we will be able to help you.
Password reset does not work suggestion New
The password reset does not work every time I try to submit I receive an error saying unfortunately password change did not succeed please try again
Different types of currency suggestion New
It would be great to have euro's and other currencies in list.
Sink lists with another phone suggestion New
My wife and I were able to sink our lists before but now we got new phones and it doesn't seem like we can. Can you help?
New phone suggestion New
How do I transfer list to my new phone?
All you have to do is to log onto your account, list will transfer automatically.
Correct email address suggestion New
I need to update my email address but it is not doing so. I am logged in online. I think I have two separate accounts now.
Wrong- BigDreamer7@comcast.ney
Correct- BigDreamer7@comcast.net
I just paid for a month free off adds on one of them.
Please help
Karl Alt
Hi, you are right, you have two accounts.
We can move all lists from the wrong one to the right one and then delete BigDreamer7@comcast.ney account.
If you don't need those lists we can simply delete the wrong account without taking any additional action.
Please let us know at support@listonic.com which option you prefer.
Linking device s suggestion New
How do I link my phone with my tablet if they have the same email.
Lists should synchronize automatically. If they don't, contact us via "feedback" option in app.
Bugged? error New
Hello.. I was trying to check why mi premium is not active (i bought it some month ago,), but wasnt sure if its 1 time pay or a subscription. Fact is i cant load the premium setting, it keeps loading like a loop and after 30 seconds it says theres a problem, i have to contact the costumer services
How to add items? suggestion New
Total name of item not showing in list view question New
I have two separate lists. In the first list the complete item name doesn't show up while looking at the total items on that list. In the other list it does. How can I correct that? Thanks
Premium Subscription question New
If i buy the premium subscription, do i only get one license for my account, or can i share the subscription with my family's accounts?
Thanks active Alexa list question New
Have do I change the default active Alexa list that this skill comes with? I have tried renaming it, when I go back to the app my list is there with a second list called Alexa list. I have also tried deleting it and just using my customised one, but it came back. Any suggestions?
Sharing Link Language suggestion New
See Screenshot Attached below.
Sharing a link should make the Link appears in the Language selected in your app/list or at least in a default language like English.
this is probably due to you guys being from Poland/some eastern country but I feel like for the success of this app, that everything should be kept in english.
Would be lovely if this could be integrated.
Greetings
Daniel
How to cancel subscription error New
I go to my account on google play to cancel my sub but it doesnt seem to be showing and yet the money is still been taken out of my account. I wish to stop it but Im unsure what to do?
Hi,
to check what is happening we need a few additional info. Please contact us via "send feedback" option in the app. In your email give us your payment ID. You can find it at https://payments.google.com/payments/u/0/home#
When we get your payment ID, we will be able to check, what exactly is happening with your subscription.