My husband and I have been using Listonic for quite some time, but now they are no longer syncing. We've tried sending invitations again to each other, rebooting our phones, nothing works. Can you help?
Anonymous2017-10-10 16:21
Has the answer
Things like that shouldn't happen, we're sorry. Please contact us via "feedback" option in app, we will try to help you.
Hi,
I am able to sign in on my iPhone, but my iPad says the password or username is incorrect. I would like to have my lists on both devices. Please help.
I love how smooth the synchronization works. Just 2 minor things would make the experience even better.
•Indicator that someone is changing the list
If someone is typing or searching an item in a shared list, and if someone from the other end has the list open let them see a small indicator that someone is editing the list at this time.
•Item questions
It happens a lot that you just add something but forget to specify the quantity. It would be helpful if in a shared list you could maybe hold or slide an item and attach a question to it. And as you do the other ends should recieve a notification, and when browsing the list a small indicator or a question mark next to the very item and when answered or deleted, the asking end should get a notification (if enabled) and in the list maybe exclamation mark or something which would indicate an answered question.
This feature indeed would be useful, but it's important to make it seamless so it won't get in the way in a normal use.
I absolutely love your application and we use it daily with my girlfriend.
I miss one thing, maybe I just couldn't find it....
I would love to get push up notification directly to my smartphone everytime my girlfriend add or check any item of the grocery list. Notification only come as email, I just can't believe you didn't input this feature... Where can I turn it on or how. Thank you!
Anonymous2018-03-12 23:32
Has the answer
Hi, there is a push notification option in our app. You should get a push every time someone shares a list with you or add items to shared list.
Notifications, however, have several limitations, which means that sometimes they will not be visible.
- Notifications are sent only for shared lists. If you use one account on several devices, notifications are not available.
- Notifications are not sent if you turn off sending of notifications in the phone settings or if the phone is limited in running background apps (for example, when it is in Stamina mode).
- A person who receives a notification must have a Listonic version 5.6.2 (Android), 4.0.1 (iOS) or older installed.
- Pushes are sent with a few minute delay (counting from the last activity on the shared list). So, if someone adds something to the list, then stops for a moment, and then it happens again and again, notification will be sent only one time after all the actions are finished.
- A push will not be displayed if the intended recipient enters the shared list and looks at the items before the push reaches them. In this case, the system won’t send a push, because it assumes that if the potential recipient has already seen the changes on the list, the push is unnecessary.
In most cases, if you didn't get a notification, it is because of one or more of these reasons. However, if you think that the described situations are not the reason why you didn’t get a notification, please contact us using "send feedback" option within the app.
In your email, please give us the username of the person with whom you share the list and the list’s name. We will check what is happening.
I go to my account on google play to cancel my sub but it doesnt seem to be showing and yet the money is still been taken out of my account. I wish to stop it but Im unsure what to do?
Anonymous2017-11-15 00:45
Has the answer
Hi,
to check what is happening we need a few additional info. Please contact us via "send feedback" option in the app. In your email give us your payment ID. You can find it at https://payments.google.com/payments/u/0/home#
When we get your payment ID, we will be able to check, what exactly is happening with your subscription.
I just had to reset my password, and i was not able to use my usual algorithm. That would have required 17 characters, but after three tries it became clear that 17 was to long. A shorter one of 8 was accepted the first time.
As a Linux kernel developer and power user, let me suggest: passwords should allow almost any character or symbol, and allow at least 255 characters. 16 (a guess) is not an acceptable maximum.
How do I get back to the old version? I could rearrange the order of items within a list in the old version, but I can't do it in the new version.
Mike Heyden nedyeh@gmail.com
Hi,
to check what is happening please contact us using "send feedback" option in the app. In your message send as your email/login and your order ID. We need this information to be able to check what is happening and why you still seeing the ads.
Just reinstalled and can't get past the first message asking me to acknowledge cookies. When I tap, it says no connection.
I prefer this so to other shopping and but can't get in. Ideas?
Your app tells me to do it in Google play and they tell me to do it here!
Anonymous2018-04-07 08:08
Has the answer
Hi,
thanks for contacting us. Please contact us using "send feedback" option so we have information about your account. To cancel your premium subscription we also need your order ID (you can find it at payments.google.com).
I'm trying to login after resetting my phone. When I enter my email & password, there's no button for login, only Create Account. If I login via FB my lists aren't there. Help!!
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Cannot add items. Blue + button has stopped working. Have shutdown and restarted my phone and still not functional.
Lists no longer syncing? suggestion New
My husband and I have been using Listonic for quite some time, but now they are no longer syncing. We've tried sending invitations again to each other, rebooting our phones, nothing works. Can you help?
Things like that shouldn't happen, we're sorry. Please contact us via "feedback" option in app, we will try to help you.
Login isn't working suggestion New
Hi,
I am able to sign in on my iPhone, but my iPad says the password or username is incorrect. I would like to have my lists on both devices. Please help.
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From what I've read, I should have option to scan item to add to list. I do not have option to do this.
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My wife and I were able to sink our lists before but now we got new phones and it doesn't seem like we can. Can you help?
"*Name* is making chages to thi list..." suggestion New
I love how smooth the synchronization works. Just 2 minor things would make the experience even better.
•Indicator that someone is changing the list
If someone is typing or searching an item in a shared list, and if someone from the other end has the list open let them see a small indicator that someone is editing the list at this time.
•Item questions
It happens a lot that you just add something but forget to specify the quantity. It would be helpful if in a shared list you could maybe hold or slide an item and attach a question to it. And as you do the other ends should recieve a notification, and when browsing the list a small indicator or a question mark next to the very item and when answered or deleted, the asking end should get a notification (if enabled) and in the list maybe exclamation mark or something which would indicate an answered question.
This feature indeed would be useful, but it's important to make it seamless so it won't get in the way in a normal use.
Push up notifications question New
Hello guys,
I absolutely love your application and we use it daily with my girlfriend.
I miss one thing, maybe I just couldn't find it....
I would love to get push up notification directly to my smartphone everytime my girlfriend add or check any item of the grocery list. Notification only come as email, I just can't believe you didn't input this feature... Where can I turn it on or how. Thank you!
Hi, there is a push notification option in our app. You should get a push every time someone shares a list with you or add items to shared list.
Notifications, however, have several limitations, which means that sometimes they will not be visible.
- Notifications are sent only for shared lists. If you use one account on several devices, notifications are not available.
- Notifications are not sent if you turn off sending of notifications in the phone settings or if the phone is limited in running background apps (for example, when it is in Stamina mode).
- A person who receives a notification must have a Listonic version 5.6.2 (Android), 4.0.1 (iOS) or older installed.
- Pushes are sent with a few minute delay (counting from the last activity on the shared list). So, if someone adds something to the list, then stops for a moment, and then it happens again and again, notification will be sent only one time after all the actions are finished.
- A push will not be displayed if the intended recipient enters the shared list and looks at the items before the push reaches them. In this case, the system won’t send a push, because it assumes that if the potential recipient has already seen the changes on the list, the push is unnecessary.
In most cases, if you didn't get a notification, it is because of one or more of these reasons. However, if you think that the described situations are not the reason why you didn’t get a notification, please contact us using "send feedback" option within the app.
In your email, please give us the username of the person with whom you share the list and the list’s name. We will check what is happening.
How to cancel subscription error New
I go to my account on google play to cancel my sub but it doesnt seem to be showing and yet the money is still been taken out of my account. I wish to stop it but Im unsure what to do?
Hi,
to check what is happening we need a few additional info. Please contact us via "send feedback" option in the app. In your email give us your payment ID. You can find it at https://payments.google.com/payments/u/0/home#
When we get your payment ID, we will be able to check, what exactly is happening with your subscription.
Make maximum password length reasonable, please. suggestion New
I just had to reset my password, and i was not able to use my usual algorithm. That would have required 17 characters, but after three tries it became clear that 17 was to long. A shorter one of 8 was accepted the first time.
As a Linux kernel developer and power user, let me suggest: passwords should allow almost any character or symbol, and allow at least 255 characters. 16 (a guess) is not an acceptable maximum.
Old Version suggestion New
How do I get back to the old version? I could rearrange the order of items within a list in the old version, but I can't do it in the new version.
Mike Heyden nedyeh@gmail.com
Paid suggestion New
I have paid but I still get advertising
Hi,
to check what is happening please contact us using "send feedback" option in the app. In your message send as your email/login and your order ID. We need this information to be able to check what is happening and why you still seeing the ads.
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Just reinstalled and can't get past the first message asking me to acknowledge cookies. When I tap, it says no connection.
I prefer this so to other shopping and but can't get in. Ideas?
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I want to unsubscribe, not possible! suggestion New
Your app tells me to do it in Google play and they tell me to do it here!
Hi,
thanks for contacting us. Please contact us using "send feedback" option so we have information about your account. To cancel your premium subscription we also need your order ID (you can find it at payments.google.com).
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Hello,
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I'm trying to login after resetting my phone. When I enter my email & password, there's no button for login, only Create Account. If I login via FB my lists aren't there. Help!!
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cant install on Huawei LEO-BX9 smartwatch, not on google play