Can you help[ please? I am having a real problem logging in to my new account. I set the programme up yesterday using my google mail account but using the same information I cannot get into the account on my mobile. I am using correct information to log in but it doesn't seem to recognize it
Thanks
Anonymous2016-07-26 10:33
Has the answer
Hi, sorry for that. We will try to help you as soon as it is possible. To do that we need information about your account and email. Please write to us on support@listonic.pl and we will check what is happening.
My Listonics has been working well now for quite sometime. I have not had any problems with it until today. I really love the app. It has been perfect for me and my husband. I woke up today and all of my list names have a set of numbers after them. It makes it harder for me to find my lists, since they all kind of look alike. If I open the last it appears correctly at the top. If I try to rename it, it appears correctly and if I delete the name and retype it out once again la numbers after the name. Restarting my phone did not fix it. I have a Samsung galaxy 5. Any suggestions?
Anonymous2017-10-18 17:54
Has the answer
Sorry for your troubles. Please update the app and everything will be ok, the hotfix was implemented very soon after the bug occurred.
I tried to setup a account and it keeps telling me my email is already in use, I just downloaded the app for the first time and then I go to reset the password and even after doing that it still says invalid password try again and doesnt work why is this happening and why cant i create an account
Anonymous2018-09-18 08:16
Has the answer
Hi,
if you have a problem with account creation please contact us at support@listonic.com. Please send us an email you used to create an account. We also need information about the device you used. With this information, we will be able to help you.
I absolutely love your application and we use it daily with my girlfriend.
I miss one thing, maybe I just couldn't find it....
I would love to get push up notification directly to my smartphone everytime my girlfriend add or check any item of the grocery list. Notification only come as email, I just can't believe you didn't input this feature... Where can I turn it on or how. Thank you!
Anonymous2018-03-12 23:32
Has the answer
Hi, there is a push notification option in our app. You should get a push every time someone shares a list with you or add items to shared list.
Notifications, however, have several limitations, which means that sometimes they will not be visible.
- Notifications are sent only for shared lists. If you use one account on several devices, notifications are not available.
- Notifications are not sent if you turn off sending of notifications in the phone settings or if the phone is limited in running background apps (for example, when it is in Stamina mode).
- A person who receives a notification must have a Listonic version 5.6.2 (Android), 4.0.1 (iOS) or older installed.
- Pushes are sent with a few minute delay (counting from the last activity on the shared list). So, if someone adds something to the list, then stops for a moment, and then it happens again and again, notification will be sent only one time after all the actions are finished.
- A push will not be displayed if the intended recipient enters the shared list and looks at the items before the push reaches them. In this case, the system won’t send a push, because it assumes that if the potential recipient has already seen the changes on the list, the push is unnecessary.
In most cases, if you didn't get a notification, it is because of one or more of these reasons. However, if you think that the described situations are not the reason why you didn’t get a notification, please contact us using "send feedback" option within the app.
In your email, please give us the username of the person with whom you share the list and the list’s name. We will check what is happening.
1) I can't add prices using the web app.
2) I am primarily a keyboard user. As I tab through the list, I cannot see where my focus is, and so I don't know when to click so that I can edit an item, delete an item, or add a new item.
3) When I turn on an extension that supplies a focus indicator, and tab through each item, I will get to "Delete" and then "Edit", but the visual order of the icons is "Edit" and then "Delete".
4) When I click "Edit" and then tab through the fields in the form, if I tab past Cancel, I wind up on "Delete" for the next item. I should not be able to leave the form without clicking "OK" or "Cancel".
I am a web developer, and I am interested in working on this app for free, if you are willing to take me on.
This program would be much more useful if it were able to have the ability to create sub-lists within a list. For instance, if I had a list of first aid or medical supplies then I could have sub-lists (e.g. Car kit, trauma kit, personal kit) that could, among other things, be used as a simple inventory.
Anonymous2017-09-04 21:56
Has the answer
Thank you for your suggestion, we will think about implementing it.
Does Listronic remember the prices, store and quantity for next time? That would make shopping so much easier, since I would know where to shop cheaper. It would be nice if it suggested that anyhow
/Marcus
Anonymous2017-09-17 11:23
Has the answer
Hi Marcus,
right now this option is not avaliable, but there is a strong possibility that we will introduce this feature in the future.
I paid $15 to get rid of the advertising. But the ads are still there.
Anonymous2018-09-12 19:15
Has the answer
Hi,
thanks for contacting us.
I understand that you have a problem with a premium feature and I can relate to the frustration this must be causing to you. Please accept our sincerest apologies as things aren’t working smoothly.
To resolve this, please contact us by "send feedback" option in the app. In your message please give us your payment ID. It can be found on this site: https://payments.google.com/payments/u/0/home#.
When we get this information we will be able to check what is happening and fix the problem.
Wife has email shared lists. I can see them on laptop but they dont show on mobile app. How can I see them?
Anonymous2018-04-10 04:36
Has the answer
Hi,
to see the list you have to log into your account. Then you will have access to all your lists. Please make sure that you log into the same account you use on our website.
If you continue to have problems with seeing the lists, please contact us using help options available in the application. In your email. In your message give us the name of your list and information about your wife's account (her login/email)
Sharing a link should make the Link appears in the Language selected in your app/list or at least in a default language like English.
this is probably due to you guys being from Poland/some eastern country but I feel like for the success of this app, that everything should be kept in english.
When I change a list that I've shared does the list change with the person I shared with? suggestion New
When I change a list that I've shared does the list change with the person I shared with?
Logging in suggestion New
Can you help[ please? I am having a real problem logging in to my new account. I set the programme up yesterday using my google mail account but using the same information I cannot get into the account on my mobile. I am using correct information to log in but it doesn't seem to recognize it
Thanks
Hi, sorry for that. We will try to help you as soon as it is possible. To do that we need information about your account and email. Please write to us on support@listonic.pl and we will check what is happening.
how do I sign in? suggestion New
I mistakenly signed out -
how do I now sign back in?
thanks!
Compare prices question New
Numbers after my entry names suggestion New
My Listonics has been working well now for quite sometime. I have not had any problems with it until today. I really love the app. It has been perfect for me and my husband. I woke up today and all of my list names have a set of numbers after them. It makes it harder for me to find my lists, since they all kind of look alike. If I open the last it appears correctly at the top. If I try to rename it, it appears correctly and if I delete the name and retype it out once again la numbers after the name. Restarting my phone did not fix it. I have a Samsung galaxy 5. Any suggestions?
Sorry for your troubles. Please update the app and everything will be ok, the hotfix was implemented very soon after the bug occurred.
Let us know if everything is ok.
Why does my email address say already in use suggestion New
I tried to setup a account and it keeps telling me my email is already in use, I just downloaded the app for the first time and then I go to reset the password and even after doing that it still says invalid password try again and doesnt work why is this happening and why cant i create an account
Hi,
if you have a problem with account creation please contact us at support@listonic.com. Please send us an email you used to create an account. We also need information about the device you used. With this information, we will be able to help you.
Push up notifications question New
Hello guys,
I absolutely love your application and we use it daily with my girlfriend.
I miss one thing, maybe I just couldn't find it....
I would love to get push up notification directly to my smartphone everytime my girlfriend add or check any item of the grocery list. Notification only come as email, I just can't believe you didn't input this feature... Where can I turn it on or how. Thank you!
Hi, there is a push notification option in our app. You should get a push every time someone shares a list with you or add items to shared list.
Notifications, however, have several limitations, which means that sometimes they will not be visible.
- Notifications are sent only for shared lists. If you use one account on several devices, notifications are not available.
- Notifications are not sent if you turn off sending of notifications in the phone settings or if the phone is limited in running background apps (for example, when it is in Stamina mode).
- A person who receives a notification must have a Listonic version 5.6.2 (Android), 4.0.1 (iOS) or older installed.
- Pushes are sent with a few minute delay (counting from the last activity on the shared list). So, if someone adds something to the list, then stops for a moment, and then it happens again and again, notification will be sent only one time after all the actions are finished.
- A push will not be displayed if the intended recipient enters the shared list and looks at the items before the push reaches them. In this case, the system won’t send a push, because it assumes that if the potential recipient has already seen the changes on the list, the push is unnecessary.
In most cases, if you didn't get a notification, it is because of one or more of these reasons. However, if you think that the described situations are not the reason why you didn’t get a notification, please contact us using "send feedback" option within the app.
In your email, please give us the username of the person with whom you share the list and the list’s name. We will check what is happening.
Website Needs updating question New
Hi,
1) I can't add prices using the web app.
2) I am primarily a keyboard user. As I tab through the list, I cannot see where my focus is, and so I don't know when to click so that I can edit an item, delete an item, or add a new item.
3) When I turn on an extension that supplies a focus indicator, and tab through each item, I will get to "Delete" and then "Edit", but the visual order of the icons is "Edit" and then "Delete".
4) When I click "Edit" and then tab through the fields in the form, if I tab past Cancel, I wind up on "Delete" for the next item. I should not be able to leave the form without clicking "OK" or "Cancel".
I am a web developer, and I am interested in working on this app for free, if you are willing to take me on.
Thank you,
ClaireElaine -- claireelaine.molnar@gmail.com
Add Capability for Sub-lists suggestion New
This program would be much more useful if it were able to have the ability to create sub-lists within a list. For instance, if I had a list of first aid or medical supplies then I could have sub-lists (e.g. Car kit, trauma kit, personal kit) that could, among other things, be used as a simple inventory.
Thank you for your suggestion, we will think about implementing it.
Remember data suggestion New
Hi
Does Listronic remember the prices, store and quantity for next time? That would make shopping so much easier, since I would know where to shop cheaper. It would be nice if it suggested that anyhow
/Marcus
Hi Marcus,
right now this option is not avaliable, but there is a strong possibility that we will introduce this feature in the future.
Ad free version still has ads suggestion New
I paid $15 to get rid of the advertising. But the ads are still there.
Hi,
thanks for contacting us.
I understand that you have a problem with a premium feature and I can relate to the frustration this must be causing to you. Please accept our sincerest apologies as things aren’t working smoothly.
To resolve this, please contact us by "send feedback" option in the app. In your message please give us your payment ID. It can be found on this site: https://payments.google.com/payments/u/0/home#.
When we get this information we will be able to check what is happening and fix the problem.
Mobile app sharing suggestion New
Wife has email shared lists. I can see them on laptop but they dont show on mobile app. How can I see them?
Hi,
to see the list you have to log into your account. Then you will have access to all your lists. Please make sure that you log into the same account you use on our website.
If you continue to have problems with seeing the lists, please contact us using help options available in the application. In your email. In your message give us the name of your list and information about your wife's account (her login/email)
smart phone suggestion New
cant install on Huawei LEO-BX9 smartwatch, not on google play
Sync suggestion New
How do I sync isotonic lists from tablet to phone
Pricing suggestion New
It would be nice if the prices of the items I enter were saved so when I make my next list I can see how much I am spending.
Prices suggestion New
How do you get the prices to show? I've only just downloaded the app, trying to figure everything out.
Sharing the list suggestion New
Dear Sir or Madam
How can I share the list with somebody else on his / her cellphone?
voice suggestion New
i can t find a voice record tool on the app.
Smart sorting by store isles suggestion New
How do you do smart sorting by store isles, as showed in your advertisement
How can I change the language? suggestion New
I'd like to manage the program in Spanish.
Receving lists question New
Wufe shared lists U can see un my emaul but canr see on mi ile app hiw do i get these
Shared list change suggestion New
My husband has a new phone number. How do I edit my shared list?
Sharing Link Language suggestion New
See Screenshot Attached below.
Sharing a link should make the Link appears in the Language selected in your app/list or at least in a default language like English.
this is probably due to you guys being from Poland/some eastern country but I feel like for the success of this app, that everything should be kept in english.
Would be lovely if this could be integrated.
Greetings
Daniel
Scanning barcode suggestion New
In this app, how is it that I can scan an item in order to put it on my shopping list? Thank you for your help.
Tax suggestion New
Where do put in the sales tax rate ?