I have two separate lists. In the first list the complete item name doesn't show up while looking at the total items on that list. In the other list it does. How can I correct that? Thanks
Have do I change the default active Alexa list that this skill comes with? I have tried renaming it, when I go back to the app my list is there with a second list called Alexa list. I have also tried deleting it and just using my customised one, but it came back. Any suggestions?
Sharing a link should make the Link appears in the Language selected in your app/list or at least in a default language like English.
this is probably due to you guys being from Poland/some eastern country but I feel like for the success of this app, that everything should be kept in english.
I go to my account on google play to cancel my sub but it doesnt seem to be showing and yet the money is still been taken out of my account. I wish to stop it but Im unsure what to do?
Anonymous2017-11-15 00:45
Has the answer
Hi,
to check what is happening we need a few additional info. Please contact us via "send feedback" option in the app. In your email give us your payment ID. You can find it at https://payments.google.com/payments/u/0/home#
When we get your payment ID, we will be able to check, what exactly is happening with your subscription.
When the screen popped up requesting permission to collect data for advertising purposes, I tried to click no to all of the options, as I don't want it. But I made a mistake and ended up hitting save when all were marked yes. How can I go back and fix it? I don't want data of my purchases collected and I don't need personalised ads.
Hi,
I have a premium account with you and just got a new phone. I've installed the app, but haven't been able to figure out how to connect my Listonic account with it. Help please. LOVE Listonic, have used it for many years. Was happy to buy the Premium to support you folks.
I just had to reset my password, and i was not able to use my usual algorithm. That would have required 17 characters, but after three tries it became clear that 17 was to long. A shorter one of 8 was accepted the first time.
As a Linux kernel developer and power user, let me suggest: passwords should allow almost any character or symbol, and allow at least 255 characters. 16 (a guess) is not an acceptable maximum.
I paid $15 to get rid of the advertising. But the ads are still there.
Anonymous2018-09-12 19:15
Has the answer
Hi,
thanks for contacting us.
I understand that you have a problem with a premium feature and I can relate to the frustration this must be causing to you. Please accept our sincerest apologies as things aren’t working smoothly.
To resolve this, please contact us by "send feedback" option in the app. In your message please give us your payment ID. It can be found on this site: https://payments.google.com/payments/u/0/home#.
When we get this information we will be able to check what is happening and fix the problem.
I absolutely love your application and we use it daily with my girlfriend.
I miss one thing, maybe I just couldn't find it....
I would love to get push up notification directly to my smartphone everytime my girlfriend add or check any item of the grocery list. Notification only come as email, I just can't believe you didn't input this feature... Where can I turn it on or how. Thank you!
Anonymous2018-03-12 23:32
Has the answer
Hi, there is a push notification option in our app. You should get a push every time someone shares a list with you or add items to shared list.
Notifications, however, have several limitations, which means that sometimes they will not be visible.
- Notifications are sent only for shared lists. If you use one account on several devices, notifications are not available.
- Notifications are not sent if you turn off sending of notifications in the phone settings or if the phone is limited in running background apps (for example, when it is in Stamina mode).
- A person who receives a notification must have a Listonic version 5.6.2 (Android), 4.0.1 (iOS) or older installed.
- Pushes are sent with a few minute delay (counting from the last activity on the shared list). So, if someone adds something to the list, then stops for a moment, and then it happens again and again, notification will be sent only one time after all the actions are finished.
- A push will not be displayed if the intended recipient enters the shared list and looks at the items before the push reaches them. In this case, the system won’t send a push, because it assumes that if the potential recipient has already seen the changes on the list, the push is unnecessary.
In most cases, if you didn't get a notification, it is because of one or more of these reasons. However, if you think that the described situations are not the reason why you didn’t get a notification, please contact us using "send feedback" option within the app.
In your email, please give us the username of the person with whom you share the list and the list’s name. We will check what is happening.
If you want to cancel your subscription you can do this by Google Play/App Store. If you android user you may also write to us at support@listonic.com and send us your order ID. We will cancel your subscription for you.
It's great I can enter the item as I think of it but it won't necessarily be in the right order once I've completed it. Is there any way i can organise the list in shop order to make my shopping quicker?
My husband originally shared a Groceries list with me. I had to reset my phone and after I logged back into Listonic, his item additions aren't showing up in my list. ???
I have an outstanding invite, sent in error to an email that no longer exists. When I long press and select Delete Friend the invite/friend does not delete.
Help!
Total name of item not showing in list view question New
I have two separate lists. In the first list the complete item name doesn't show up while looking at the total items on that list. In the other list it does. How can I correct that? Thanks
Premium Subscription question New
If i buy the premium subscription, do i only get one license for my account, or can i share the subscription with my family's accounts?
Thanks active Alexa list question New
Have do I change the default active Alexa list that this skill comes with? I have tried renaming it, when I go back to the app my list is there with a second list called Alexa list. I have also tried deleting it and just using my customised one, but it came back. Any suggestions?
Sharing Link Language suggestion New
See Screenshot Attached below.
Sharing a link should make the Link appears in the Language selected in your app/list or at least in a default language like English.
this is probably due to you guys being from Poland/some eastern country but I feel like for the success of this app, that everything should be kept in english.
Would be lovely if this could be integrated.
Greetings
Daniel
How to cancel subscription error New
I go to my account on google play to cancel my sub but it doesnt seem to be showing and yet the money is still been taken out of my account. I wish to stop it but Im unsure what to do?
Hi,
to check what is happening we need a few additional info. Please contact us via "send feedback" option in the app. In your email give us your payment ID. You can find it at https://payments.google.com/payments/u/0/home#
When we get your payment ID, we will be able to check, what exactly is happening with your subscription.
Can't see my lists after login. suggestion New
I had to reset my phone, so I need to log
Help editing my advanced settings suggestion New
When the screen popped up requesting permission to collect data for advertising purposes, I tried to click no to all of the options, as I don't want it. But I made a mistake and ended up hitting save when all were marked yes. How can I go back and fix it? I don't want data of my purchases collected and I don't need personalised ads.
Adding my Listonic list to my new phone question New
Hi,
I have a premium account with you and just got a new phone. I've installed the app, but haven't been able to figure out how to connect my Listonic account with it. Help please. LOVE Listonic, have used it for many years. Was happy to buy the Premium to support you folks.
Thx
Judi Bryan
Make maximum password length reasonable, please. suggestion New
I just had to reset my password, and i was not able to use my usual algorithm. That would have required 17 characters, but after three tries it became clear that 17 was to long. A shorter one of 8 was accepted the first time.
As a Linux kernel developer and power user, let me suggest: passwords should allow almost any character or symbol, and allow at least 255 characters. 16 (a guess) is not an acceptable maximum.
How to scan an item into my shopping list suggestion New
I can not find anywhere were I can scan an item into my shopping list even though I believe this app has that ability?
When adding an item, you have a barcode icon on the top of your screen.
Ad free version still has ads suggestion New
I paid $15 to get rid of the advertising. But the ads are still there.
Hi,
thanks for contacting us.
I understand that you have a problem with a premium feature and I can relate to the frustration this must be causing to you. Please accept our sincerest apologies as things aren’t working smoothly.
To resolve this, please contact us by "send feedback" option in the app. In your message please give us your payment ID. It can be found on this site: https://payments.google.com/payments/u/0/home#.
When we get this information we will be able to check what is happening and fix the problem.
Push up notifications question New
Hello guys,
I absolutely love your application and we use it daily with my girlfriend.
I miss one thing, maybe I just couldn't find it....
I would love to get push up notification directly to my smartphone everytime my girlfriend add or check any item of the grocery list. Notification only come as email, I just can't believe you didn't input this feature... Where can I turn it on or how. Thank you!
Hi, there is a push notification option in our app. You should get a push every time someone shares a list with you or add items to shared list.
Notifications, however, have several limitations, which means that sometimes they will not be visible.
- Notifications are sent only for shared lists. If you use one account on several devices, notifications are not available.
- Notifications are not sent if you turn off sending of notifications in the phone settings or if the phone is limited in running background apps (for example, when it is in Stamina mode).
- A person who receives a notification must have a Listonic version 5.6.2 (Android), 4.0.1 (iOS) or older installed.
- Pushes are sent with a few minute delay (counting from the last activity on the shared list). So, if someone adds something to the list, then stops for a moment, and then it happens again and again, notification will be sent only one time after all the actions are finished.
- A push will not be displayed if the intended recipient enters the shared list and looks at the items before the push reaches them. In this case, the system won’t send a push, because it assumes that if the potential recipient has already seen the changes on the list, the push is unnecessary.
In most cases, if you didn't get a notification, it is because of one or more of these reasons. However, if you think that the described situations are not the reason why you didn’t get a notification, please contact us using "send feedback" option within the app.
In your email, please give us the username of the person with whom you share the list and the list’s name. We will check what is happening.
voice suggestion New
i can t find a voice record tool on the app.
Sync suggestion New
How do I sync isotonic lists from tablet to phone
Pricing suggestion New
It would be nice if the prices of the items I enter were saved so when I make my next list I can see how much I am spending.
Prices suggestion New
How do you get the prices to show? I've only just downloaded the app, trying to figure everything out.
Sharing the list suggestion New
Dear Sir or Madam
How can I share the list with somebody else on his / her cellphone?
How can I change the language? suggestion New
I'd like to manage the program in Spanish.
Receving lists question New
Wufe shared lists U can see un my emaul but canr see on mi ile app hiw do i get these
Scanning barcode suggestion New
In this app, how is it that I can scan an item in order to put it on my shopping list? Thank you for your help.
Tax suggestion New
Where do put in the sales tax rate ?
cancel suggestion New
i would like to cancel my subscription...
If you want to cancel your subscription you can do this by Google Play/App Store. If you android user you may also write to us at support@listonic.com and send us your order ID. We will cancel your subscription for you.
Reorder/Reorganise the list question New
It's great I can enter the item as I think of it but it won't necessarily be in the right order once I've completed it. Is there any way i can organise the list in shop order to make my shopping quicker?
List Sharing Trouble question New
My husband originally shared a Groceries list with me. I had to reset my phone and after I logged back into Listonic, his item additions aren't showing up in my list. ???
Delete Friend question New
I have an outstanding invite, sent in error to an email that no longer exists. When I long press and select Delete Friend the invite/friend does not delete.
Help!